In the Design Phase… Contributors provide specialized resources. You will normally meet with contributors only one time. Who you choose as project contributors depends entirely upon the content of your training.
Here are some different types of contributors you might want to consider: NOTE: If you work for a multi-national corporation, in addition to local product managers, equally important are national, regional and geographic field managers who can be helpful to bringing a “bigger picture perspective”.
Global Training Leaders can also offer suggestions on how to “localize content” by recommending alternative wording, graphics or people pictures that are more culturally sensitive for distribution to specific regions or countries. The training manager can recommend these training leaders. If you are offering training in multi-languages, these training leaders are critical for identifying good regional SME language and cultural translators.
A Product Engineer is mandatory if your training includes specifications, preventative maintenance, tear-down procedures and / or product replacement parts. Based upon training requirements you might even want to consider and include a product engineer to serve as a SME.
Safety Officers – are a necessity if you are creating technical or job training that includes working at height, climbing, operating machinery, chemical usage, or other workplace safety issues. They are experts on: personal protective equipment (PPE), safe operating procedures, federal regulations, OSHA, and company policies regarding safe product usage.
Chemistry Lab Technicians – are helpful because they are on the front line completing real-life testing situations and can provide excellent content for graphics and videos. They may also have an informal lab safety manual for you to reference.
A Customer Service Manager is mandatory if training deals with people who support customers. Take time to ask what are the best training formats for Customer Service representatives to use on the job. You will want to create training in the easiest formats for them to use as workplace references. Ask the manager if its possible to assign an experienced representative to serve as a contributor to share some “real life case scenarios” to make the training relevant.
An Outside Expert such as a manufacturing representative can provide can provide: product specifications, product photos, preventative maintenance recommendations, tear-down procedures, and / or replacement part numbers. Their product specifications add value in the training as well as great reference materials.
This tip is part of the eLearning Manaqgement Academy ( eMA) Bootcamp program. If you found this tip useful, learn more and view an SME onboarding video (no signup) at: www.eMAbootcamp.com