UNISYS | Organizational Change Management (OCM)
Contractor: 2019 – 2021 

Clients: Worked on multiple OCM projects with Private, State, and Federal Clients including:
University of California, Lamb-Weston, USAF | Pentagon, HHS – Health, Human Services (DC),
DOE – Department of Energy (DC | OCIO Level), Department of Transportation (DC | OCIO Level)

Challenge: Design2Train created OCM Plans and messaging templates supporting implementation of Service Now©, a call center support system used by large organizations and federal agencies. 

Deliverables: We worked remotely with the in-house OCM Unisys team to design and build OCM messaging for end-users and support team members.  We also lead an initiative working with Microsoft federal agency professionals to create a working demo to DOT OCIO-level senior leadership teams implementing a SharePoint DOT agency-wide community portal aggregating all types of information sharing (email, text, documents, events calendar, Live training, and self-paced training) to improve communicaitons across the federal agency.

ACRP AVIATION
Sub-Contractor to: Mead & Hunt: 2015 – 2019

Client: Airport Cooperative Research Program (ACRP) is an industry-driven, applied research program that develops near-term, practical solutions to problems faced by airport operators. ACRP is managed by the Transportation Research Board (TRB) of the National Academies of Sciences, Engineering, and Medicine sponsored by the Federal Aviation Administration.

Challenge: Design2Train was tasked with creating the first ACRP web-based training.

Deliverables: Our team worked remotely with a team of airport environmental engineer experts from Mead&Hunt to design the user interface for the online resource library and the training program. Design2Train working with the SMEs, developed the training materials for classroom and website delivery. We deployed a complete WordPress demo site for nationwide field testing prior to the client site being available.

After making final field testing updates, Design2Train uploaded the final training components to the new client WordPress website for nationwide deployment, used by airport staff nationwide. > View the training

OFFSHORE ENERGY | Prime Contractor to Baker Hughes: 2013 – 2014

Challenge: Tasked with designing shipboard training  for the Blue Orca while it was being built. Learned all drilling systems on sister ship, Blue Dolphin by interviewing staff for knowledge acquisition. Designed a unique web interface to run on the ship’s server, since internet access on the high seas was not reliable.

Deliverables: Designed a resource / training library to house hundreds of text and video training elements.  Designed the website interface and created shipboard training for a complete ship system including:
• Control Panel Software (4 proprietary programs)
• Storage, Blending of Proppant and Chemicals
• Electrical Generators, Blenders & Mixing Tanks
• Fluids Lab Testing, Preventative Maintenance
• Shipboard Safety Systems

Delivered on-time: for Blue Orca launch.

ENVIRONMENTAL TRAINING (and updates)
Sub-Contractor to: WCAA 2015, 2017, 2019, 2022

Challenge: Designed and developed web-based Wayne County Airport Authority (WCAA) staff and tenant environmental training in 2015, updates in 2017, 2019 and 2022.  eLearning courses was delivered on a Cornerstone LMS (badged WCAA staff) and we developed an external WordPress LMS website for delivery of training to tenants and contractors.

Deliverables: PowerPoint Templates, Course Guides, eLearning Modules with Quizzes and Certificates, Website LMS

Topics: eLearning staff and tenant courses included:
• Environmental and Sustainability Mission
• Storm water Management & Sustainability
• Good Housekeeping practices
• Spill Prevention & Clean-up

FOOD SAFETY
Prime Contractor to: USDA (VA HQ): 2011

Overview: Won a national competitive bid to provide instructional design and eLearning services to update a 40-hour classroom course delivered for national training certification of USDA fruit and vegetable field inspectors.

Challenge: Reviewed existing course and designed a new standardized PowerPoint look.  Valerie Miller traveled to attend the live week-long workshop in Virginia and recorded all speakers. Valerie worked with USDA SMEs to design the interface, update training materials and provide a more engaging learning experience.

Deliverables: PowerPoint, Facilitator and Course Guides for 23 Topics including:
• FPB Audit Program ISO 9001 /19011
• Policies / Procedures for GAP / GHP audits
• Inspector vs Auditor POV

SPRAYFOAM INSULATION
Prime Contractor to: Bayer Material Sciences: 2009

Overview: Won a competitive bid to convert an existing marketing slide deck into a multi-topic web-based training for training Sprayfoam Insulation Applicators.

Challenge: Designed and delivered a new eLearning program via international Bayer servers in Germany.  Design2Train designed a web-based course and worked with global Bayer SMEs for content. We created a “branded” user interface and standardized templates for end-user consistency. We went on-site and videotaped insulation installation and laboratory experiments. Training was delivered on-time for company launch.

Training Deliverable Topics:
• Federal regulations for chemicals, MSDS safety
• Chemical interactions and installation
• HSE, PPE Requirements

TAP PROGRAM – Small Business Marketing / Websites
Prime Contractor to: TXDOT: 2003 – 2015

Overview: Selected in competitive bidding process to deliver Technical Assistance Training (website development, marketing materials, computer training) to small business owners in highway construction codes. Won two more multi-year competitive re-bids on this contract until the program was closed down in 2015.  Earned over $250K from this program. 

Challenge: Design and create websites for business owners across the state, who were not computer literate. Created WordPress websites with eCommerce and video components. Designed and created branded marketing materials including: brochures, postcards, flyers, capability statement, business cards

RIG ASSET MANAGEMENT
Prime Contractor to: TransOcean (Global SantaFe): 2005-2007

Overview: Convert an existing week-long classroom training on proprietary rig asset management software and preventative maintenance scheduling into web-based training.

Challenge: Course to be delivered via intranet servers to all global rigs.  The client project sponsor was new to eLearning and the development cycle.  All training was created and delivered on-time for global deployment.

Training Deliverable Topics:
• Rig Asset Management Software
• Automated Preventative Maintenance Scheduling

15 Passenger Van Safety
Prime Contractor to: Texas Tech University: 2006

Overview: Won a competitive bid to convert an existing classroom training review course into eLearning.

Challenge: Designed the user interface and all training modules, working remotely with SMEs to update content.  We gave a checklist to the local SMEs to provide specific photos. Design2Train updated the training and we compiled all SCORM-compliant lessons to run on the University Blackboard LMS.

Training Deliverable Topics:
• 15 Passenger Van Safety Statistics
• Good Practices for Drivers

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Design2Train: Instructional Design Agency
Founded 2001 – Located in the San Antonio metro area
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